Have questions? We've got the answers!
Check out our FAQs to find all the answers you need.
The ShirtUp! design editor makes it easy to create custom products in just a few steps:
Want to try a different option? No problem.You can change the product type, size, or color at any time using the “Change product” button—your design will stay in place.
You can upload the following file types:
For the best print results, make sure your files meet these requirements:
Good to know: ShirtUp! prints in CMYK, so RGB images may appear slightly different once printed. For best results, we recommend reviewing our image guidelines before uploading.
ShirtUp! doesn’t offer a custom design service created by a designer. However, creating your own design is easy:
You can also try the ShirtUp! AI Design Generator to create original designs instantly—no design skills required.
Yes, ShirtUp! pre-designs can be edited. You can adjust text, add images and stickers, and layout to make the design your own.
We cannot print designs that are deemed to violate copyright rules.If an order is placed with a design that cannot be printed, it will be cancelled and refunded, and you’ll be notified by email.
The ShirtUp! AI Design Generator helps you create unique designs in seconds using artificial intelligence.
Here’s how it works:
You can generate as many designs as you like until you find one you love—and it’s completely free to use.
Yes! Background removal is built right into the editor:
This works great for logos, photos, and graphics.
Orders go into production quickly to ensure fast delivery.
If you notice a mistake, contact us as soon as possible and we’ll do our best to help. Once production has started, changes may no longer be possible.
To reuse a past design:
Your uploaded images are also saved in the editor, making future designs faster and easier.
Print size and placement are adjusted automatically based on the garment size and print area. This means the same design may appear slightly different on different sizes to ensure the best overall result.
Order confirmation emails only display the front view of the item.If you’ve added a back or sleeve print, it is still included in your order. If you’d like us to double-check your design before production, you can contact our support team.
Each ShirtUp! product page includes a detailed size chart to help you choose the best fit.
To avoid surprises, we recommend:
Good to know: Sizes can vary slightly between products, and our size charts are currently being updated. When in doubt, sizing up is the safest option.
ShirtUp! uses two professional printing techniques to ensure the best results for different fabrics and designs:
The method used depends on the product type and material, so you’ll always get the most suitable print for your item.
DTG (Direct-to-Garment) printing applies your design directly onto the fabric using water-based inkjet technology. The ink blends with the fabric fibers, creating a soft, comfortable finish with high-resolution detail.
DTG is best for:
DTG is not ideal for:
DTF (Direct-to-Film) printing transfers your design from a special film onto the fabric. The design is printed with water-based ink, coated with adhesive powder, and applied using a heat press. This creates a print that sits on the surface of the fabric, resulting in vibrant colors and excellent durability.
DTF is best for:
DTF is not ideal for:
ShirtUp! uses sustainable, water-based inks across all printing methods.
These inks are:
Both DTG and DTF printing use these inks to balance quality, durability, and sustainability.
ShirtUp! products are made from high-quality, certified fabrics designed to last.
What you can expect:
Each product page includes specific details about:
To make sure your design looks its best, we recommend:
At the moment, ShirtUp! does not offer:
These effects require special pigments that aren’t supported by our CMYK-based printing process.
What happens if your design includes these colors?
Design tip:
If you want a similar look, try:
While these won’t shine or glow, they can still look strong and eye-catching.
To keep your garment looking its best and protect the print, always follow the care instructions on the label.For best results, we also recommend:
Following these steps helps maintain print quality and extend the life of your ShirtUp! garment.
Your item is printed based on the preview shown in the design tool. However, small variations in print size or positioning can occur due to garment size and printing technique.
Print dimensions are scaled depending on the product size. This ensures consistent proportions but may result in slight visual differences between sizes.
If your item arrives damaged or with a printing issue, please contact our support team and include clear photos of the product. This helps us investigate and assist you as quickly as possible.
Colors may appear slightly different in print due to screen settings, lighting, fabric color, and the printing method used.
We always aim for the best possible match, but small variations can occur.
ShirtUp! shipping costs are €5.99 for standard shipping and €19.99 for express shipping. You only pay shipping once per order, no matter how many items you include.You can find more details on our delivery options on our delivery information page.
Yes. Printing costs depend on the printing technique and the size of the print:
DTF printing
DTG printing
All printing costs are calculated automatically during customization.
Yes! ShirtUp! offers bulk discounts starting from 5 items, making it ideal for teams, events, companies, or group orders.
The more you order, the better the price per item. For full details, visit our “Group orders” page.
Bulk discounts start from 5 items and are applied automatically at checkout when eligible.
Not all products or print methods qualify. If a discount applies, it will be shown directly in your cart.
We don’t offer custom quotes. Pricing depends on product type, print method, and quantity, and is always shown directly at checkout.
Any applicable bulk discounts are applied automatically.
Available payment methods depend on your country and are displayed during checkout.
No, ShirtUp! does not currently support cash on delivery.
Yes! If you have a valid VAT number, simply enter it during checkout and VAT will be automatically deducted from your order total.If you need help with your invoice, our support team is happy to assist.
For current promotions or ShirtUp! discount codes, keep an eye on our website and social media channels, where all active offers are announced.You can also subscribe to our newsletter to be the first to hear about new collections, upcoming deals, and exclusive subscriber discounts.
Enter the code in the designated field during checkout, labeled ‘Enter code here’. If the discount doesn’t appear right away, try refreshing the page — that usually does the trick!
There can be a few reasons why your code isn’t working:
Once you place your order, you’ll receive an order confirmation email with all the details reminders of your purchase. We aim to process and dispatch orders as quickly as possible.
After your order ships, you’ll receive a shipping confirmation email with tracking details.
We currently offer two delivery options:
Please note: Delivery times include order processing. Orders are usually processed within 24–48 hours. Once your package is handed over to our delivery partner (excluding weekends and public holidays), delivery times may vary due to factors such as distance, weather conditions, or peak periods, which may occasionally cause delays.
As soon as your order ships, you’ll receive an email with a tracking link. If you don’t see the email, please check your spam or promotions folder. If you’re still unable to find your tracking details, feel free to contact our support team.
ShirtUp! delivers to most countries within Europe. Available delivery destinations and shipping options are shown automatically at checkout based on your location.
If your country isn’t available yet, we’re continuously working on expanding our delivery coverage.
Although we want to provide you with the best service, at the moment we only deliver to the Peninsula. We are working to be able to make deliveries to the Balearic Islands, Azores, Ceuta and Melilla.
UPS delivers on weekdays and Saturdays. Deliveries are not made on Sundays.
ShirtUp! partners with UPS to ensure fast and reliable delivery.
If tracking shows your order as delivered but you haven’t received it, we recommend first checking with neighbors, housemates, or your building’s reception area.
If the package is still missing, please check your email for the tracking link. From there, go to Product and Services and click File a claim to start an investigation with the carrier.
If you’re still unable to locate your order after filing a claim, please contact us so we can assist you further.
If your delivery date has passed and your order hasn’t arrived, you can contact UPS directly using the tracking link from your email. On the bottom right of the UPS tracking page, there’s a chat bot where you can ask about the shipment status and even request an updated delivery date.
If you still need help after that, please contact our support team and we’ll be happy to help
If you notice a mistake in your delivery address, contact us as soon as possible.We’ll guide you based on UPS procedures, but please note that address changes can’t always be guaranteed once the order is in transit.
No, personalized ShirtUp! items are not returnable.
Yes, as long as it hasn’t been personalized. You can request a return within 30 working days of delivery by completing the return form.
To return it:
Return shipping costs are the customer’s responsibility.
Returns aren’t possible for user-made design errors (such as spelling or layout mistakes).We recommend placing a new order with the corrected design.
Go to the ShirtUp! login page and sign in using your email address and password. If you’re new to ShirtUp!, you’ll need to register first before you can log in.
On the login page, click “I forgot my password” and follow the steps to reset it. If you don’t receive the reset email, check your spam or promotions folder.
Order confirmation emails are sent automatically after checkout. If you don’t see it:
If you’re unsure whether your order was placed successfully, we’ll be happy to check it for you.
If your payment was successful, your order is usually placed correctly.Please check your spam or promotions folder for the confirmation email.If you’re still unsure, contact our support team and we can confirm your order status.
Once your order is confirmed, we begin processing it immediately.
If you need to change something:
Changes can’t be guaranteed once production has started.
Orders are created and processed immediately after confirmation, so cancellations are not always possible.If you need to cancel, contact us as soon as possible and we’ll do our best to help — but we can’t guarantee the request can be processed in time due to fast production.
If you entered the wrong email address at checkout, please contact us as soon as possible.We can help update your details so you receive order and shipping updates.
Your invoice is sent by email with your shipping confirmation. You can also download it anytime from your ShirtUp! account under “Order History.”
If you’d like to deactivate your account, please contact our support team and we’ll assist you with the request.
ShirtUp! is an online platform that lets you create custom clothing in just a few clicks.You can personalize garments using your own designs, and we print them using professional techniques to deliver high-quality results.
You can reach ShirtUp! via our contact form or email us at europe@shirtup.com.
For general questions, feedback, or other inquiries, you can contact us here.
If you’re interested in collaborations or sponsorships, please contact us with details about your proposal. Our team will review your request and get back to you.
We will be happy to help you. Click the button below to reach us via email!
