Customer service

If you need help, you can read the frequently asked questions.

If you can't find the information you're looking for send us an email to customerservice@shirtup.com or click the button bellow and fill out the contact form. We will be happy to help you!

CATEGORIES

How does the design tool work?

Our design tool is a very easy tool to use. First, choose the type of garment you want, the color and the size. By clicking on the “Customize” button you will enter the editor that will show you all the steps to create your designs.

Choose your own image or one of the premade designs to give your creation a personal touch.

What kind of files can I upload?

You can upload files of the following formats: PNG, JPG, SVG or GIF with a minimum resolution of 200 dpi and a minimum file size of 160px * 160px and a maximum of 5000px *5000px (10MB).

Can I modify an order?

We want you to receive your order as quickly as possible, therefore, once you receive the confirmation of your order, we will proceed to create it so it is not possible to modify your order.

If you want to add one more garment to your order, contact us to help you out.

What payment methods can I use?

You can pay with credit cards, debit cards, PayPal, Google Pay and Amazon Pay.

View all FAQ's